How do I choose the right size or option?
Check the measurements, size chart, and available options on the product page. Sizing can vary between brands. Contact us with the product name if you need clarification before ordering.
Does every item ship from the United States?
No. Our current catalog includes items tagged by suppliers as shipping from the United States and items shipping from overseas. Please contact us about a specific item if shipping origin or a delivery deadline matters to you.
Where can I check my order?
Use the order-status link in your order confirmation, or sign in to your customer account. If you need assistance, include your order number when you contact us.
Can I request an order change or cancellation?
Contact us as soon as possible with your order number and the requested change. A request is not confirmation that an order has been changed or cancelled; this depends on its fulfillment status.
What if an item arrives damaged or incorrect?
Contact us with your order number, the affected item, and a description of the issue. Keep the packaging and take photos of the item and shipping label so the issue can be reviewed.
Need help with a return?
Contact us with your order number and the item you want to return so we can check the applicable instructions.
How do I contact BuyVanna?
Visit our Contact page. Include the product name for a product question, or your order number for an existing order. Never send passwords or full payment-card details.